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IT & marketing services, in detail

Eleven service areas that cover the full lifecycle of business technology and brand growth. Take all of it, or just the parts you're missing.

Service

Managed IT Services

We take ownership of the day-to-day: monitoring, patching, updates, asset tracking, and vendor coordination. Problems get caught by our alerts before they become your problem.

  • 24/7 monitoring of servers, workstations and network gear
  • Automated patch management and update testing
  • Asset inventory and warranty tracking
  • Third-party vendor coordination on your behalf
  • Monthly health reporting in plain English
Service

Cybersecurity

Layered defense sized for a real business budget. We assume attackers will try, and design so that one failure doesn't become a breach.

  • Endpoint detection and response (EDR) on every device
  • Email filtering, anti-phishing and domain protection
  • Multi-factor authentication and least-privilege access reviews
  • DNS and web content filtering
  • Quarterly vulnerability scans with a written remediation plan
  • Security awareness training and simulated phishing
Service

IT Helpdesk & Support

A support desk that answers. Tickets are owned by a named engineer familiar with your environment, with clear response targets and an escalation path that works.

  • Unlimited helpdesk during business hours
  • After-hours emergency coverage
  • Remote and onsite support
  • New-hire onboarding and offboarding checklists
  • Documented environment so nobody starts from scratch
Service

Cloud Services

Migrations planned around your business calendar, licensing right-sized so you stop paying for seats nobody uses, and a rollback plan in case the weekend goes sideways.

  • Microsoft 365, Azure and Google Workspace migrations
  • Server-to-cloud and hybrid architecture design
  • License optimization and cost review
  • Identity management and single sign-on
  • Post-migration user training
Service

Network Management

Wired, wireless, and everything between offices. Managed firewalls and access points, monitored continuously and configured to a documented standard.

  • Managed firewalls, switches and Wi-Fi
  • Multi-site and VPN connectivity
  • Bandwidth monitoring and ISP escalation
  • Guest network and segmentation for IoT devices
  • Cabling and new-office build-out coordination
Service

Backup & Disaster Recovery

Backups nobody has tested are just hope. We run encrypted local and offsite copies, verify restores on a schedule, and document how the business gets running again.

  • Encrypted onsite and offsite backups
  • Regular test restores with written results
  • Microsoft 365 and SaaS data protection
  • Documented recovery time and recovery point objectives
  • Business continuity plan you can hand to an auditor
Service

Compliance

The technical controls and the paperwork that proves they exist. We map your environment to the framework you're being measured against.

  • HIPAA, PCI-DSS, SOC 2 and CMMC readiness support
  • Cyber-insurance questionnaire assistance
  • Written policies, procedures and evidence collection
  • Access reviews and audit logging
  • Annual risk assessments
Service

Unified Communications

Phones, video, chat and voicemail in one system that follows your people between the office, the jobsite and home.

  • Cloud VoIP phone systems and number porting
  • Microsoft Teams and Zoom deployment
  • Call routing, auto-attendant and call recording
  • Conference room and desk phone hardware
  • Mobile apps so nobody hands out a personal number
Service

Productivity Applications

The everyday tools your team lives in, configured properly and actually adopted rather than half-rolled-out.

  • Microsoft 365 and Google Workspace administration
  • SharePoint, OneDrive and shared-drive structure
  • Email signature, retention and archiving policy
  • Workflow automation for repetitive tasks
  • End-user training and adoption support
Service

IT Guidance & vCIO

Someone in your corner who understands both the technology and the P&L. Roadmaps, budgets, and quarterly reviews that connect IT spend to business outcomes.

  • Technology roadmap and multi-year budget
  • Quarterly business reviews with leadership
  • Software and hardware selection guidance
  • Merger, acquisition and new-location IT planning
  • Vendor negotiation and procurement support
Service

Social Media Marketing

Run by a working content creator, not a generic marketing shop. We plan, shoot, edit, and post content built for engagement, then report on what actually moved the needle.

  • Content strategy and platform-specific calendars
  • Short-form video production and editing
  • Community management and engagement
  • Paid social campaign setup and management
  • Brand voice, style guides and content approval workflow
  • Monthly analytics reporting tied to business goals

Let's find out what's actually broken

A free assessment takes about an hour and ends with a written summary of your risks — yours to keep, whether or not you hire us.